Security & Data Policy

ISO 270001, ISO 9001 and Cyper Essentials Plus

Our ISO accreditations showcase our commitment to proactively manage risk and demonstrate the rigorous, trusted procedures followed to keep your data secure. 

Data Stored In The UK

Our ISO 27001 accreditation requires us to make sure all data is stored in the UK. This ensures vital care logs are protected under the UK’s stringent data security landscape.

Enhancing Security with Multi-factor Authentication (MFA)

Multi-factor authentication creates a multi layered defence that offers a significant improvement in security. Requiring multiple forms of verification makes it even more difficult for unauthorised users to access your account. 

With cyber threats evolving, the MFA framework ensures the new authentication methods can be added as they become available, ensuring it remains effective against new threats. 

Permission - Based Data Sharing

The collaborative nature of Children’s Social Care means that data is likely to be shared within the childs circle of care. 

Clearcare offers permission-based sharing and backed up by MFA it is done securely. Access can also be locked down to the IP address of the home. 

Frequent Data Back-ups

All data within Clearcare is regularly backed up, ensuring we can recover the most recent version of all files, in the event of disruption.

Internal & External Pen Testing

Pen testing is a security test that simulates a cyber attach on a system, identifying any potential vulnerabilities. We undertake regular internal and external pen testing to proactively manage risk and improve the effectiveness of Clearcare’s security measures.

Mirrored Datasets

We operate a mirrored database which ensures high levels of data protection, data recovery and improved uptime. All of our data is mirrored between Amazon Web Services (AWS) and Azure AD. 

Mirroring out data gives immediate across to data in the unlikely event that AWS data becomes unavailable, reducing disruption. 

AI in Clearcare

We have taken out extra steps to ensure all AI data is stored in the UK. This guarantees that no data leaves the UK during AI transactions. By using this measure, we make sure that your data is protected by the UK’s GDPR and data laws.