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Introducing Break Charity

Break Charity delivers a range of services supporting young people and adults. With multiple service types operating across the organisation, the team needed a single digitial platform that could support consistency, efficiency, and high-quality reporting.

Charlotte Edwards, the Quality and Performance Manager spoke to us, about the onboarding process of joining Clearcare.

The Challenge: Outgrowing an Existing System

Before implementing Clearcare, Break charity was using an electronic system that no longer met their needs. As the organisation expanded, the system became increasingly restrictive, particularly in terms of reporting and scalability.

Charlotte confirmed – ‘We decided to have a look at what else was out there, and through recommendations and doing a bit of research, Clearcare really stood out to us as a really good option for what we were looking for’

Why Break Charity Chose Clearcare

One of the key reasons Break Charity selected Clearcare was the ability to bring multiple services, including Supported Accommodation, into one unified system.

‘We were using another online electronic system’ said charlotte, ‘however it wasn’t quite meeting our needs. As we’ve grown as a company, we were finding it was limited.

We’ve got a range of different services we run, one of which is Supported Accommodation. We wanted to have all of them under one system.

One of the key benefits for us is the reporting features, and the amount of data we can draw out as well as the efficiency of the system. That was really important for us’

A Positive Onboarding Experience

Clearcare’s onboarding process for new customers is designed to be simple, taking you all the way from the initial demo and contract signing, through to the signing of the contract.

Chalotte confirmed this, by saying ‘The onboarding process was really simple from the initial enquiry through to signing the contract. Communication was clear throughout, and we always felt well informed.

Training and Implementation Support

Clearcare’s 12-week implementation period, is designed to give new customers the time, training and resources to set up their system ready to use it fully. Within this timeframe, new customers receive admin training, end-user training and a system review.

Charlotte said ‘The training was thorough and very well received by staff. Feedback has been consistently positive, and the transition to Clearcare felt seamless. The integrations worked well, which made a big difference.

We had administration training, end user training and received ongoing support when queries came up. Although we largely managed the system build ourselves, there was always someone available to help when we needed support.

There’s a lot you learn from the training which is really useful, and the building process is really simple and effective. There is a lot of learning on the go, and you adjust and learn new things.

It is easy to build forms and to adapt forms, and the speed you can make changes was a big thing for us, to allow us to have control over our system.’

Most Useful Clearcare Features

One of the unique features of Clearcare is the bespoke nature, allowing each customer to tailor the system around their needs.

Charlotte confirmed this by saying ‘Some of the features we found really useful include the reporting features, which are fantastic. This has been a real change for us, compared to other systems.

We’re starting to build in some of the regulatory reporting, and within the therapeutic centres, the Warwick Edinburgh scale as well. We’ve also got a few of our homes trialling AI, to see if we can make use of this feature as well.’

Positive Feedback from Staff and Managers

Charlotte received really good feedback from the team, and she said ‘The Managers really like it. One of the things that was brilliant, is that when we first spoke to the managers about the change of system, we had a demo with one of Clearcare team.

The feedback from this demo was really positive, and I felt this set us off on a good starting point. They were really excited about the system.’

A Strong Recommendation

Charlotte was extremely happy with the overall experience, and stated that ‘Overall I would highly recommend Clearcare to other Supported Accommodation provisions’